Hi,
We are embedding the Freshdesk help widget, but we found some blockers when doing that. We implemented the widget SSO (for our customers), because our articles are mostly restricted to logged users. The problem is that when the user navigates outside the widget (by clicking on a link to another article or clicking on icon to see the article on the portal), they are not logged, and they are unable to see the article.
According to the answers I got from the Freshdesk support team, there is no way currently to maximize articles without leaving the widget (by going to the portal) or create internal links from one article to another, which open inside the widget instead of redirecting to the portal.
Based on that experience, we would love to have the 2 features below implemented, for making a better usage of the help widget.
- The ability to maximize the article without leaving the help widget; (as far as I could see, currently the maximize icon just appears for images)
- Links from articles to other articles be opened inside the widget, without redirecting to the portal;
We as a company would be very thankful if you could provide us a timeline to have these two features implemented.
Thank you in advance.
