It would be nice to have a setting in the Freshdesk app to allow repeated alerts. This will allow a tech who is on call in the middle of the night to hear the alerts. Also the ability to change the tone would be nice.
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Freshdesk iOS App - Repeat Alerts
Hi Eric,
Thank you for the feedback. The ability to change tones is coming soon. We'll consider the request for repeat alerts!
Shankar
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