Freshdesk JIRA Connector
The JIRA integration for Freshdesk supports both on-demand and on-premise variants, from JIRA 4.x up to the latest version – JIRA 5. This will let you sync ticket statuses and comments from JIRA directly into Freshdesk whenever a change is made.
Installation Procedure:
Go on to your Admin page in Freshdesk.Under Help-desk Productivity click on Apps.Click on “Get More Apps”. Search for “IntegrateCloud Freshdesk-JIRA integration App” and click on Install to go to your app configuration page.
you can install the app from here:
https://www.freshworks.com/apps/freshdesk/integratecloud_freshdesk-jira_integration_app
here are the full documentation on how to install the app
https://azuredeskblog.azurewebsites.net/freshdesk-jira-connector/