It would be great if the Freshdesk integrated field on JIRA tickets showed the ticket number (and is also a link to the ticket).
Currently the JIRA ticket field says “Open Freshdesk support” regardless of whether the JIRA ticket is linked to a Freshdesk ticket.
Ideally, it would show the ticket number and be a link to the Freshdesk ticket so it is immediately obvious if a JIRA ticket is linked to a Freshdesk ticket.
It would be amazing if the field also made it clear if the ticket was not linked to a Freshdesk ticket.
