I raise this on behalf of our customer. Can we have a enchancement where admin is able to disable the checkbox when the specific agent tries to merge a ticket? As there are no activities that showing the Agent check the box or not.
Thank you.
New Idea
Freshdesk Merge Option
+3
Please remove the automatic CC addition feature when merging tickets because there is an issue that our bank partners have complained to us about, because the bank is in CC state when the agent responds to the customer, apparently after checking it is caused by the agent clicking the add CC check box when merging tickets
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