Freshdesk Mint integration with Freshbooks

Alrighty! We're in the first week of March. Is it live and working??

Quickbooks is available in Apps Marketplace but Freshbooks is not? How can an app outside of the 'Fresh Group' integrate so quick when we have been waiting so long. I have just renewed by Freshbooks subscription! Will we have it within 23 days as stated on Mint that Freshdesk will not be available?

Any updates?  Very disappointed how long this is taking.  :-(  Every day I log in to decreasing days warning - You have 12 days left to get your team on Mint before we deprecate the old version of Freshdesk....    If only I could

Hello - any updates? Please respond. This is URGENT. 10 Days left of Freshdesk.

Bump...

5 days

So the app is now available for in the marketplace, but I cannot get it to work, and support are unable to work it out either.

When using Mint and Quickbooks integration, it is saying the customer does not exist - has anyone else had this issue?

I don't see anywhere that this was resolved, can you give me further information if it was? I am not seeing Fresh Books anywhere in the mint apps section. If there is a workaround, I'd be very much interested in hearing about that too. Any news would be appreciated! Thank you

I just switched to Mint and tested my integration with QuickBooks online - I am still getting 'customer doesn't exist in quickbooks'

Any updates?   a bit frustrated with the delays and lack of updates.

????

I have been forced on to Mint and can no longer rollback to the old theme. 

I have installed the QuickBooks app and it still shows 'customer does not exist in QuickBooks' when trying to add a time entry.

I have worked out the QuickBooks app is attempting to match the ticket contact's email address to an email address in QuickBooks.

The integration cannot work like this - it needs to match Company to Company - just like the old QuickBooks integration did. You make sure that the Company names in Freshdesk and QuickBooks are identical, and it works.

I have hundreds of contacts that email into my Freshdesk, and I cannot accept that I have to add each contact into QuickBooks individually.

Does anyone have an answer to this at all?

I'm having exactly the same issues. Forced upgrade to Mint after literally months of FreshDesk stating "oh, we would never do that." Now that I'm switched, I still am not getting paid because the third party integration is doing something completely different. This error is keeping me from getting paid. Major opportunity for me to get off this sinking ship. 

So after making a fuss about being forced to Mint and the QB integration not working correctly, I was switched back to the old theme.

Business continues and QB integration works like a charm.

I get to work this morning and I have been forced back to Mint, and the QB integration is still stuffed.

The QB integration is still trying to match the CONTACT EMAIL ADDRESS in QB, not the COMPANY!

It cannot work like this - I cannot make a 70 new Companies in QB just so I can invoice all contacts under one Company. 

If anyone has a better alternative to Freshdesk that integrates with QB - I am done with Freshdesk. 

It is beyond a joke now.

So, after years waiting and months technical delay before switching, now we are forced to switch without the freshbooks integration. I'm not sure what the management would do in the next step. I didn't follow the latest updates but seems they are giving up the integration app in the new version. Correct me if I'm wrong. If this is the final deal after numerous waiting months, I have to give up the freshdesk as well.  One minor bug/feature is not killing us but the way to deal with it is very disappointing! 

I've made Freshworks 2 videos, had about 25 conversations email and voice, and I've spoken with a different staff member every time. Each promise to fix the QuickBooks in the next week. It's been over a year now. Still broken in the same exact way! I'm now actively looking for a different platform to work with Quickbooks Online. I'm also looking into Zapier to help some integration issue. It's critical I bill my clients for my work. How is this not an important issue to Freshworks? I'm told they had a 3rd party work on this portion this time. This Mako IT Lab Pvt Ltd has done a pathetic job of integration. I'm so done being their beta tester.

has anyone gotten the FreshBooks - Mint v2.0 app to work?   I went to test it out (for the second time since v1.0 didn't match on company name) by creating trial accounts of FreshDesk and FreshBooks and am confused that it now is asking for the FreshBooks API and domain - yet that is only relevant to FreshBooks Classic?!  My hope was to test and confirm that version 2.0 now properly matches on company name and then as needed falls back to contact email address.  Was also expecting this would allow us to move from FreshDesk classic to the "new" version as we've stuck with the Classic edition for time tracking but am now totally confused.  

-Adam

I'll answer my own question - the screenshot I posted above is actually asking for the Freshdesk (not Freshbooks) API and URL info - which I didn't expect and totally confused me.  After spinning my wheels for a while I noticed that and once entered I've been testing the version 2.0 as working.  

My feedback: It is different and doesn't exactly match the function of the old non-Mint version so while it works, I kinda want to go back to the old version but perhaps they can improve...

Needs improvement

• loading the ticket doesn't show previously tracked time which is a bit of a usability issue as there is no indication of #1 if you've logged time for the ticket leading to the potential to forget  #2 need to adjust the time you've entered if you are going back to the ticket to edit time.  Separately when you go into the App (and not before) it shows the recent five-time entries which may or may not have anything to do with the ticket you are looking at therefore not really sure that is of any value
• requires more clicks, and patience while it loads - we previously had a "book time" button added in the bottom though additional code - not sure if that is an option with this?
  
• Non-Mint version auto-populated the last Project that was used so you didn't have to click there not the case any more
• Non-mint version supported .5 hour time entries - this Mint version requires you to do HH or MM - and there is no error noted if you enter .5 into the HH window and hit Save it just doesn't work with no clarity of why - certainly no big deal here just a little weird and confusing especially with no error notification
• defaults to an unchecked "This is billable" which really makes me scratch my head - what is the use-case for that checkbox even being there or why it would be **unchecked** by default?  Looking in our Freshbooks account I already see some time that is now incorrectly being marked as unbillable and it doesn't seem editable so you need to go back into Freshbooks to try and find and edit it...  Yikes!  I can guess why this checkbox exists - but it shouldn't

Hey Adam, I hear you! I used run my business effortlessly with Freshdesk & Freshbooks. Now I feel I spend more admin hours than making money :( 

I've had to upgrade both systems (Mint & Cloud Freshbooks) to integrate but the time logging is still done manually. I invoice one company not every ticket requester. 

Hopefully one day they will replicate and be even better than their predecessors.

Its been a painful 7 days since we updated to Mint and the associated new-Freshbooks - really the best way to explain this is - the old non-mint Freshbooks time tracking app worked whereas the new one took a completely different approach and as a result, we're less efficient and have manual processes to fix the glitches - the core problems are:

#1)  We need the time to be marked billable by default - the placement of the checkbox and the fact that it defaults to unchecked has resulted in a manual process to fix time entries (moving them from unbillable to billable in FreshBooks)  Its silly to have an unchecked billable button especially if you know FreshBooks you know that the billable/un-billable can be set at the Task level so a checkbox existing is 100% unnecessary.  That said the new FreshBooks no longer requires project/task association to book time (just Client is needed) but the app doesn't show the time entry box until the project is selected and if you don't select a task it generates an incorrect error of please select a client so couple issues there too

#2)  It takes 7 clicks to get to the point where you can click save (waiting for loading in parts, and the cursor isn't placed anywhere helpful)

#3)  We need time tracked shown on the ticket (I realize this is because it is operating independently of the FreshDesk built-in time tracking feature whereas the non-mint App synced both - this is a great illustration of following what worked would have been great)

less significant

#4) The former non-mint app would load the project and task list automatically, if a client had a single project then you were good to go as you then didn't need to click on projet, task seemed to default to the last used entry so more times then not this worked well too no clicks neeeded

#5)  Need to be able to select the date, as in particular if you edit time entries it then updates the date

Why oh why didn't they just take the old version and update it?!?!?!?

They've taken what worked and broken in  (and this is v2)

I get the sense they outsourced this to a developer with no real understanding of how its used

Freshbooks has more or less forced us to switch to Mint as multiple times going to log in over the past months we've been switched to Mint despite asking not to be...  had to open a support ticket each time to move back.  Now I'm to far into it to go back since we updated our associated FreshBoks account in tandem.

I really hope someone is reading this and can help - Talking to Freshbooks support hasn't helped. 

-Adam

We onboarded a new team member recently and he pointed out how ridiculously time-consuming and difficult it is to track time on a Freshdesk ticket and get the time associated with Freshbooks which is integral to our current workflow...  not to mention all the pitfalls of making wrong selections which is all to easy to do.  Reminded me all over again of this discussion and the little progress that was ever made on this.  

I'm curious about what other people in the community have done...

any feedback?

When reviewing our setup with another staff member it reminded me how painful time tracking has been since switching to Mint (7 clicks, waiting for processing at multiple steps, several opportunities to mess it up)...  curious does anyone else use this successfully?  

-Adam

After so much heartbreak over the forced changes to Mint, and the lack of response on the QB integration issues we were having, we deleted the integration.

Now all technicians just type their time entries into a Slack channel called #time, and then one person is responsible for copying the time entries into QB as a time activity.

The Freshdesk App on mobiles has not had the ability to create a time entry that works with the integration either - we asked for this a long time ago, but time entries in the Slack channel have been a positive change to the business.

Now all technicians get in their car after an onsite visit and type their time entry into Slack, and it's done.

The downside is not having time associated with a ticket, but we have had fewer issues this way than trying to make the integration work.