Freshdesk mobile app.
One of our users has the Freshdesk mobile app on their iPhone XS Max. They find the notifications page to be REALLY useful.
The only frustration is that if they have multiple notifications for the same ticket, when they click on a notification, they’re shown the latest message on the ticket, not the message that triggered the notification.
Is there a setting that will change this, so each notification shows the message that generated the notification? This would make it MUCH easier to navigate a tickets recent history on a mobile device.
