Good day everyone,
we struggle since months with that and already have a ticket raised twice (one is a feature request now).
Now I would like to find out if we’re alone with that problem:
We’re using the out of office function to trigger workflows if agents are not available. When we’re facing unplanned absence (sickness, forgot to set their outofoffice) from one of our agents, we’re not able to set a out of office on behalve of them.
If tickets of an absened agent receives an update the team does not receive any info about that and a customer will be left high and dry! #noGo
The app Freshdesk Out Of Office Integration | Freshworks Marketplace covers that function but it does work with workflow automations! :-(
So we need urgently an option in the standard function, that our teamleads can set the out of office on behalve of agents in their group!
Is anyone also missing this option? Looking forward to your upvotes! :-)
Cheers
Andreas
