I opened a ticket and after a month was told that this does it by design. Basically, if you try to generate a report that is more than 50 days, the “Unresolved ticket count” drops arbitrarily to zero. If this is ‘by design’ maybe explain this. This is the kind of graph that would set off false alarms for many casually reviewing the unresolved ticket count over time.
Support’s response after consulting three teams was this:
Our level 2 and developers teams have analysed the issue, and it was notified by our platform team that, currently, we are supporting a maximum of 50 data points in unresolved ticket metrics, and the 'grouping by date' filter will show only the last 50 days of data. The group can be changed to weekly or monthly to see more data. Apologies for the inconvenience caused and not being of much help here.
