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Freshdesk -Reporting on contacts within Analytics

  • January 13, 2026
  • 3 replies
  • 54 views

Kelly Collins
Contributor
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We are able to pull all company records fields as well as all Custom Object fields into Analytics, but we cannot do this with contacts. I have spoken to various people over the last 2 years, as we really need this feature. 

 

We need to see how many contacts are certain job roles, we also have a tick box for release notes and we would want to use analytics to see how many contacts have this tick box as well as adding their email address so we can use it as a report. 

 

I know its not analytics as such, but I use Analytics as a reporting tool for company details, not for tickets. Just using the export option is not ideal, as we don’t want all 10,000 contacts, we want to filter to a specific set of contacts, but using Analytics and then export out.

3 replies

Amrit Mishra
Contributor
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  • Contributor
  • January 29, 2026

@Kelly Collins acknowledge the use case. Currently, users/contacts module isn’t supported in Freshdesk analytics. I’m converting this ask into an idea so that others having this requirement can upvote for it. 


Amrit Mishra
Contributor
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  • Contributor
  • February 2, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

Kelly Collins
Contributor
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  • Author
  • Contributor
  • February 2, 2026

Hi, just to say I have been told for nearly 2 years that this would be happening. So I find it strange that its being created to get votes. I have had multiple conversations and was advised it would be happening at some point last year, as it was on the road map. So I find it strange you are now testing the appetite for it with your users.