Skip to main content
New Idea

Freshdesk - Setting up a review cycle for Knowledge Base articles

  • March 20, 2021
  • 3 replies
  • 228 views
melissa.teo
Apprentice

Hello all,

Short of exporting a list of knowledge base articles and managing through Excel, is there a more automated way (or app), which allows a review cycle to be applied to Freshdesk knowledge base articles?  For example, if you can schedule a bi-annual review for all articles based on the last modified date?

Just trying to streamline an otherwise very dull and manual process…

 

Thanks,

Melissa

3 replies

Keer
Community Debut
Forum|alt.badge.img+12
  • Keer
  • Community Debut
  • April 8, 2021

Hello @melissa.teo, thank you for bringing this up. Setting up the dates when the article should be reviewed would be a great add-on to our existing approval process workflow. Though we currently don’t have this feature, we’ll definitely pass this on to our product team to look into it. 

 

 Thanks and have a good day!

Cheers, Keer, Freshworks Community Team
SIT
Contributor
Forum|alt.badge.img+1
  • SIT
  • Contributor
  • February 19, 2024

this is marked as closed, but was it ever actioned or put on the roadmap? ISO processes require managed reviews so it’s a pretty important feature

Kamakshi V
Community Manager
Forum|alt.badge.img+11
  • Kamakshi VCommunity Manager
  • Community Manager
  • March 4, 2024

Heyy @SIT 

I'm turning this thread into a IDEA for the Product team to check. Meanwhile, other community members can review and up vote if they’d like. We'll also confirm with our product team and keep you posted on the status if it's part of the Roadmap! Thanks for your patience.

Freshworks Community Manager
Terms of UseAccessibility statement