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Freshdesk spams on my personal gmail

Related products:Freshdesk
  • April 20, 2017
  • 1 reply
  • 17 views
R
Apprentice
Hello, All the tickets in my freshdesk account is also reflected on my personal gmail. There is no unsubscribe button. How do I stop freshdesk from sending me all the emails of our company's customers to my gmail account? Thanks

1 reply

V
Community Debut

Hello Rethel,


Thanks for reaching out to us. Please check if there's any forwarding setup on your support mailbox to forward emails to your gmail account or if there are any automations that CCs your email when tickets are created.


Hope this helps.


Regards,
Vishal


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