As we talked in ticket nº12829396, I hoped that you could take a look at this new feature request (more of an idea) of just taking in account how many updates and new tickets are coming through the Support Desk whilst you are away multitasking somewhere else.
This would be an example on what I would personally like to have, i don't know if there are many requests about this going on, or if it could do a lot of work. I let you guys decide.
Thanks a lot,
Suli
