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Freshdesk to Freshservice features missing

Related products:Freshservice
  • May 28, 2014
  • 18 replies
  • 25 views
C
Contributor

I did extensive testing of Freshdesk (Estate) before moving to Freshservice.


There are a number of features missing with Freshservice (multiple products with multiple SLAs, Freshphone, Forums, Freshchat) and I'm looking for some clarity around your roadmap.


  • What features are NOT making the move to freshservice?
  • Timeline for Features being added?

Can you share any more information?

18 replies

S
Contributor

The Freshdesk features that have to do with external customer support are not making it to Freshservice as Freshservice is predominantly, an internal IT service desk. If you are concerned about supporting multiple locations, we are bringing in some modules that would facilitate that. 


Some of the features in the near roadmap are service catalogue, financial management, integrations, mobile apps etc. 


I will share the complete document with you over email. 

J
Community Debut
  • jiri.grohmann
  • Community Debut
  • June 19, 2014

Hello Narain,

I'm interested to learn more about the Freshservice development roadmap too. Can you please forward me the document as well?


Thank you.

N
Apprentice

Hello Narain,

I'm interested to learn more about the Freshservice development roadmap too. Can you please forward me the document as well?


Thank you.

S
Contributor

@all,


You have got mail. :)

N
Apprentice

HI,


I received nothing on my mailbox :/

S
Contributor

Oops! I mailed your colleague instead of you. Mailing you now. Sorry, Nicolas!

R
Contributor
  • rohith.kutty
  • Contributor
  • July 18, 2014

Narain, could you please email the roadmap to me too?

S
Contributor

Mailing you right away, Rohith. :)

A
Apprentice
  • alan_11949
  • Apprentice
  • July 23, 2014

may i see them too?

S
Contributor

Alan, of course! Check your mail. :)

J
Contributor

Narrain,


I'm currently evaluating Freshservice and I'm also missing features that are currently found in FreshDesk.


Specifically: 

1. Multiple products

2. Multiple SLAs (per product)

3. Multiple portals with different ticket creation forms


Where I currently stand my ideal situation would be for the IT team in my organisation to use Freshservice while other teams would use FreshDesk.   If both were accesible through an initial page (where IT services are a "product" alongside others) then it would be transparent to the user.


I would really appreciate it if I could talk to someone about this since it would determine if we select Freshservice or Freshdesk.


Please send me the roadmap as well.  


S
Contributor

Juan,


I will ask your account manager to get in touch with you regarding this.


I am also mailing you the roadmap.


Thanks.

Narain

D
Community Debut
  • diego
  • Community Debut
  • August 1, 2014

Hi,


Could you please send it to me?


Diego Santos

B
Community Debut
  • bbarnes
  • Community Debut
  • September 5, 2014
Would you email me the roadmap? Thx, Ben Barnes Houston, TX
O
Contributor
  • oren.nadjar
  • Contributor
  • September 5, 2014

Narain,


would you shoot me an email with the roadmap too ?


thanks

A
Apprentice
  • agarza
  • Apprentice
  • November 21, 2014

Would love to see your roadmap too.

S
Contributor

We have published the short term roadmap here. These are things we are working on right now. 


https://support.freshservice.com/discussions/topics/304529/page/last/#post_478508

A
Contributor
  • adam.lefeuvre
  • Contributor
  • September 2, 2015

May be easier to simply publish an up to date roadmap somewhere? 

#justsaying

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