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Freshdesk Unanswered Topics

  • May 29, 2024
  • 5 replies
  • 57 views
ShaunMetrics
Skilled Expert
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Is it possible to filter Freshdesk Forum topics from the agent portal such that only Unanswered topics are displayed? This would greatly help agents manage which topics need attention.

5 replies

Sneha Kandasamy
Community Manager
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Hi @ShaunMetrics,

Greetings from Freshworks Community!

I am afraid right now, we do not have an option to filter the forums. However, this can be taken as feedback for our future roadmap - https://community.freshworks.com/ideas

We would consider the ideas posted based on the votes that come up for our future route plan.

Cheers,
Sneha.

 

    eeha0120
    Top Contributor ⭐
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    • eeha0120Top Contributor ⭐
    • Top Contributor ⭐
    • May 31, 2024

    Hi.

    Tagging @alyssia.correa and @Kamakshi V 

     

    Regards,

    Elvis Henriquez
      Kamakshi V
      Community Manager
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      • Kamakshi VCommunity Manager
      • Community Manager
      • May 31, 2024

      Thank you for tagging @eeha0120 ! I have converted this topic to an IDEA.

      Freshworks Community Manager
      ShaunMetrics
      Skilled Expert
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      • ShaunMetrics
      • Author
      • Skilled Expert
      • May 31, 2024

      @Kamakshi V Can you merge this Idea with the one I created yesterday?

       

        Kamakshi V
        Community Manager
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        • Kamakshi VCommunity Manager
        • Community Manager
        • May 31, 2024
        The following idea has been merged into this idea:

        All the votes have been transferred into this idea.
        Freshworks Community Manager
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