Because of the legality surrounding wire tapping and call recording, we would LOVE to have a setting to enable a mandatory message for both inbound and outbound calls that states that the call is being recorded. For inbound calls, we have set our IVR to provide that information. For outbound calls, we have to verbally inform the customer. Any solutions?
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FreshFone Automated Recordings
+12Hello,
Freshcaller, the new phone channel in Freshdesk, has the option to provide consent to the users before recording an incoming/outgoing call. Freshcaller is tightly integrated with Freshdesk and has replaced the traditional phone channel as a powerful alternative. For more details on the call recording options available, please read - https://support.freshcaller.com/support/solutions/articles/233398-how-to-configure-call-recording-for-your-freshcaller-account-
Cheers!
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