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FreshFone - Different IVR's for business hours and after hours

Related products:Freshdesk
  • March 3, 2014
  • 2 replies
  • 25 views

It doesn't appear that this is available at this time, so I'm adding it to Feature Requests.  It would be helpful to have different IVR's for business hours and after hours.


As an example: During business hours, I would like to provide 4 or 5 options for my callers and route those calls based on which number they pressed.  After hours, I would like the greeting to explain to the caller that the office is closed but allow an option for the caller to press 1 for "emergency support."  When 1 is pressed, it would forward to our after hours on call cell phone #.

2 replies

  • Community Debut
  • October 9, 2015

This would prove very helpful! 

Having only the voicemail for closing hours is not convenient especially when you need it in 3 different languages.


aravind.sundararajan
Skilled Expert
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Hi,


This feature is available on Freshcaller - callcenter on cloud. To know more about this, please read : https://support.freshcaller.com/support/solutions/articles/229259-setting-up-your-call-center-rules


Cheers!