I would like to see second line available for support.
We currently have technicians level 1 cooperating with customers, but it would be amazing to have second line where customers can't reach technician directly, but only after they been patched through.
I think I',m not the only one which would like this feature.
+12Hello,
You can create multiple groups for the phone channel and let the agents transfer call to the second tier. Essentially, the tier 1 and tier 2 would be on the same number but the calls always get routed to the tier 1 agents at the start.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
