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New Idea

FreshService Catalog - Subcategory

Related products:Freshservice
  • October 26, 2023
  • 1 reply
  • 51 views

ArthurIT
Apprentice
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Freshservice advertises itself tobe able to handle multi-branding, but their service catalog doesn't really support that. It would be nice to be able to have a subcategory in the service catalog. For example: 

 

IT 

   Hardware

   Software

Facilities

   Electrical

   Ergo Request

HR

   Name change

   Benefits

 

Currently theres no way to nicely organize it, it's all mixed into one thing. It would also be nice to be able to have the main landing page of service category show less stuff. Right now it just shows everything available which looks super messy. 

1 reply

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  • Top Contributor ⭐
  • July 3, 2024

I agree with this. Now workspaces have been built and with more and more business using them to collaborate, it seems that this part of the portal has been forgotten.

 

We have been able to put Solution articles under the relevant workspace, but not the Sub-Categories Service Categories.