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FreshService - Contract Custom URL Field should support IP addresses in the URL

Related products:Freshservice
  • September 10, 2025
  • 0 replies
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Currently, it looks like that the Custom URL field in a Contract only supports URLs with FQDN hostnames, and doesn’t accept URLs with IP addresses.  This field should allow IP addresses instead of a FQDN, as its still a valid URL.

Example (“Management URL” is our Custom Field in the Contract):

 

In this case, we put a URL at the Contract level so the IT staff can easily get to the management console of the software provided by the Contract (this saves the user a click to get to the default “Management URL” field in the Software Object).  In addition, the default “Management URL” field in the Software Object also does not like IP addresses:

Please allow IP addresses to be used in the URL fields.