Hey there,
We’re so close to moving to StatusPage from a competing product, but subscriber management is our remaining roadblock.
Current state: Subscribers must be manually added or imported via CSV to StatusPage
Desired state: FreshService objects can be set as subscribers for a Service or Service Group, e.g.
- Agents
- Requesters
- Departments
- Requester Groups
- Roles
- Locations & location hierarchies
This would enable users to be dynamically included in Status Alerts at time of provisioning, instead of requiring an additional (heavily manual) provisioning step for each user’s own service alert needs.
This would also minimize the risk of accidentally adding external recipients for private Status Page sites, as the subscriber identity & contact details would be managed centrally within FreshService.
Thanks for all you do!
Brad at Material
