Currently whenever an email is received on the email address connected to our freshservice account, a contact is created and the user is then able to set a password for his account and afterwards login to our support portal.
This makes that also when receiving spam emails, accounts are created for the spam email addresses.
We want an option to turn off this automatic account creation. According to support this is possible by restricting the domain as seen in this article: https://support.freshservice.com/en/support/solutions/articles/227155-restricting-service-desk-access-to-certain-domains-
However, after setting up domain restrictions, the replies of people that are in CC of a ticket and are not a contact are dropped, which is not what we want.
We propose to either not drop replies from people in CC (even if they are not a contact) or just add another feature that enables us to just turn off the automated account creation.
