2 Things.
When selecting an Asset from a drop down within a ticket Custom Field, it enters in the “id” of the asset and not the “display_id” on the backend. Since you cannot get the Asset from the “id” via API, only the display_id, I would suggest changing this, or updating the API to reflect the capability. The capability seems to be there, since the entry in the asset record is below, and it properly reflects the correct “Asset Name” in the ticket. See Below:
{
"requested_items": [
{
"custom_fields": {
"asset_id": 100000894436
Second, when selecting an Asset from a drop down within a ticket Custom Field, it would be nice to have one of the conditions to be “asset state” so that only “In Stock” assets could be selected, or “In Use”, etc.
