Microsoft Sharepoint is a very common intranet platform for businesses; However, the FreshService status widget does not function in SharePoint Online due to iframe and CSP restrictions common across M365 tenants.
A more compatible approach would be for Freshworks to provide:
- A documented, read‑only Service Status JSON API, and...
- An official SPFx-based SharePoint Web Part that consumes this API.
- This would align FreshService with Microsoft modern development standards and eliminate widget compatibility issues across SharePoint and Teams.
Thank you for your consideration in making a major enterprise-grade improvement to the platform!