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Freshstatus RFO update post

  • April 4, 2023
  • 1 reply
  • 36 views

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Would it be difficult to add the ability for posting an Reason For Outage (RFO) update on an incident after it has been resolved?

It often takes a day or two in order to fully identify the cause and best steps of prevention for an outage so we would like the ability to set the issue as resolved so customers know services should be back to normal, but still be able to provide them follow-up information and closure on the incident.

1 reply

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  • Contributor
  • September 14, 2023

I would be surprised to see any ability adding since the Freshstatus development has been paused a while ago (got the info from tech support about a timezone issue)