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From and To date and time placeholders in Rental Service Catalog requests

Related products:Freshservice
  • September 13, 2018
  • 2 replies
  • 47 views

It would be extremely useful in terms of identifying when rental requests are going to be happening to be able to use placeholders in the Subject field that at least reference the start date and time.  Alternatively, some automatically created Task for the start date.  As it stands, it is very hard to identify a specific request if a user has a number of different requests in for multiple dates without opening each individual ticket.

2 replies

Aron12
Community Debut
  • Community Debut
  • November 18, 2023

In a Rental Service Catalog, the "From" and "To" date and time placeholders are typically used to specify the rental period for a particular item or service. These placeholders help users input the desired start and end dates and times for their rental request. Here's how you might incorporate these placeholders:

  1. User Interface (UI):

    • Design a user-friendly interface that includes input fields for "From" and "To" dates and times.
    • You can use date and time picker widgets to make it easy for users to select the desired values.
  2. Placeholder Text:

    • Provide placeholder text inside the input fields to guide users. For example:
      • "From Date and Time"
      • "To Date and Time"
  3. Validation:

    • Implement validation to ensure that users enter valid date and time values.
    • Display error messages or prompts if the input is incorrect.
  4. Date and Time Format:

    • Clearly specify the expected date and time format to avoid any confusion. For example, "MM/DD/YYYY HH:mm" or "YYYY-MM-DD HH:mm."
  5. Duration Calculation:

    • If applicable, you may also include a feature that automatically calculates the duration of the rental based on the "From" and "To" values.
  6. Additional Information:

    • Depending on your rental service, you might need additional information such as the duration of the rental, any specific time constraints, or special instructions. Ensure that your form captures all necessary details.

Here's a simple HTML representation:

 

htmlCopy code

<form> <label for="fromDate">From Date and Time:</label> <input type="datetime-local" id="fromDate" name="fromDate" required> <label for="toDate">To Date and Time:</label> <input type="datetime-local" id="toDate" name="toDate" required> <button type="submit">Submit Request</button> </form>

Remember to adapt the form elements and styling based on your specific requirements and the technologies you're using for your Rental Service Catalog.


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  • Contributor
  • July 30, 2025

This would definitely be a useful feature — we ran into a similar challenge while setting up a booking flow for a client in tourism.

In cases like boat rentals Muskoka, having proper from/to date-time placeholders made a huge difference in reducing double bookings and improving user experience. The dynamic input saved a lot of time for both users and admins.

Hope to see something like this supported natively in the future!