It is great that we have an advanced filtering ability for ticket views but it is still quite limited.
T here is no ability to filter on the level 2 and level 3 of the category field.
Ideally we would like to view all tickets except for the ones with "x" sub category (level 2).
The Sub category option does not appear as a field until you have selected the category and used the 'is' statement.
I tried selecting using includes and selecting all categories except one with the sub category I needed. I then tried adding another line with that category and using 'is' category so I could exclude sub category "x". This doesn't work though because as you cannot select a field which has already been used.
It would also be beneficial if we could select any ticket field to filter on and also have the ability to filter using 'Contains', does not contain', 'begins with' etc statements.Therefore there is a lot of limitation on advanced filtering.
It doesn’t help that myself and others have previously used MS Dynamics where there is more scope to filter down on specifics of tickets which enhances what we can report on without exporting etc.
