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Gamification pricing - or select/choose pricing?

Related products:Freshdesk
  • March 8, 2013
  • 7 replies
  • 37 views
A
Apprentice

I'm an agent in a small company. We've got about 7 support agents working. The boss has quite rightly decided that the jump to the Estate pricing plan for gamification is too much to take. He's right. $15 per agent per month is too much for that one feature and one other - which to be honest escapes me. Ah, that's right agent collision detection.


I was wondering what others thought. I think there's room for a different pricing model - we don't use may of the features that are part of the package we need. We don't have a need for tool integration, advanced reporting or multi-product support but to get gamification we need to pay for all those features.

7 replies

A
Contributor
  • alex_10481
  • Contributor
  • March 8, 2013

 I agree; we do not use a lot of the features that are packed in with the two middle plans, but would love agent collision and gamification, but the price isn't justifiable for that feature.

S
Contributor
  • simon.morgan
  • Contributor
  • March 8, 2013

We feel the same, we can't justify the additional expense for the Estate plan just for the agent collision detection when we have no desire for the gamification part.

S
Apprentice
  • sam.davis
  • Apprentice
  • March 8, 2013

I didn't see the value in gamification when I first saw the price delta. I do have to say however that in my team the gamification has increased productivity due to the competitive nature of the people on my team. Just a thought on justifying the additional value. I would prefer not to pay more but understand its value now.

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hello everyone,


Thank you for being so active and writing in our forums. 


Right now, we do not have any plans of revamping our pricing structure or re-introducing the gamification feature for lesser price.  This is placed in the highest paid plan because of the competitive edge it provides like Sam points out. 


Since the Agent Collision feature is highly sought out for and a lot of our customers have been asking to provide it in the lower plans as well, we are thinking over this. But I can't really promise you anything at this point.


Will surely keep you all updated.

Thanks,

Annapoorna 

Head of Community
R
Contributor
  • rebeccaw
  • Contributor
  • August 13, 2014
I would like both of those features as well. Could an 'a la carte' pricing scheme be introduced where users could pay an additional $5/some other amount per month to get just one additional feature (or $10 per month for two features, etc.) if they don't need everything in the higher plans?

 

K
Contributor
  • kearney
  • Contributor
  • May 20, 2015

We love this idea. Currently you're missing out on extra money from us because we're not willing to commit an extra $50/month (because our 5 users all have to be upgraded even if they're aren't going to use the features) in order to have live chat available from your service. I'm happy to pay another company $20/month for their chat service...it would make sense to use your service for chat if only one or two users could be upgraded (not our entire agent list). There is no reason to upgrade everyone if only one or two people will be using the features. 

S
Community Debut

We understand that an 'a la carte' pricing may work well for some of you. However, this doesn't align with our product plan and roadmap at this point in time. Nevertheless, we are parking this aside so that we can revisit this in the future.

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