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Get a Spam Metric for current and past month

  • January 10, 2022
  • 2 replies
  • 34 views

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For our quaterly and annual reports, we need to meassure the quantity of Spam tickets we received. Right now we are manually counting the Spam tickets, month by month, in order to have this metric at the end of each quarter. Unfourtunately there is no way to track this for all previous months and we have no way to complete our annual report.
A Spam Metrics is usefull for us to meassure the percentage of real tickets over the total amount of emails received and allow us to make different estimations along time.
Having this metric available will not only avoid the manual counting we are making but also will help us to acces to previous months information.

2 replies

Noumi_khan
  • January 11, 2022

Thanks for Sharing. Really Appreciated your efforts, UPVOTED…….Webpage


manns
Skilled Expert
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  • Featured Influencer
  • January 11, 2022

@vscianca ideally it would be nice to get the technology to prevent people seeing the spam but a workaround would be to add a new closure code (or categorization code) called Spam which - and I’m not a Freshworks expert - I’d expect reporting capabilities to pick up separately to standard closed or categorized tickets.