It would be very useful if you could get the customer signature from Service Tasks in FreshDesk through API.
At the moment the customer signature is not managed in APIs.
Implemented : Idea is live
Get FreshDesk Customer signature through API
+1Hi , thanks for the feedback! The customer signature can be added to the service task as a field with the signature link or as an attachment of the signature image through the ticket update API. You can refer the API here -
https://developers.freshdesk.com/api/#service_task
We would love to understand more on your request. Do reach out to support@freshdesk.com with the use cases you would like us to look into and we will be sure to record the request.
+1Hi , thanks for the feedback! The customer signature can be added to the service task as a field with the signature link or as an attachment of the signature image through the ticket update API. You can refer the API here -
https://developers.freshdesk.com/api/#service_task
We would love to understand more on your request. Do reach out to support@freshdesk.com with the use cases you would like us to look into and we will be sure to record the request.
+8New Idea→Implemented : Idea is live
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