Proposed Gitlab Integration enhancements:
-In addition to Status, assignee, and Subject, add a section in the gitlab widget to display labels associated with the gitlab issue linked with the ticket. The ability to add labels would also be desirable. Gitlab uses labels to provide additional information about an issue that would be helpful besides whether its just open or closed. We use labels to covey additional steps in the development process that our support personnel would benefit from.
-I’ve noticed that only comments sync, if additional audit info could be synced that would also be helpful, such as someone adding a label, mentioning another gitlab issue, changing assignees.
-The ability to sync previous notes/updates from the ticket to the gitlab issue once created. Issues that originate from the ticket may contain useful contextual information that would be helpful to pass onto the gitlab issue. The same would be in reverse if the ticket is linked to an existing gitlab issue, having the previous comments from gitlab syncing into the ticket would also be helpful.
-Attachments: sometimes log files (or other diagnostic output) or pictures need to be included with the issue once created in gitlab. It would be helpful if attachments (files and pictures) could be sent across the integration.
Ultimately, we are trying to facilitate a smooth handoff of information between our support and development teams.
