We have several teams that use Freshdesk to support our members, and they all have different needs for canned responses. As an admin I am not the one that knows what all their canned responses should be - but the supervisors of the teams knows.
It would be super helpful if I supervisors had the ability to create and edit canned responses for the teams they oversee. I don’t want them to have admin access because I don’t what then to be able to change other things in the system - just the canned responses. From what I understand this may be possible with a higher cost account level, but we don’t have a need for something at that level.
