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Global setting to Monitor Posts in a Forum

Related products:Freshdesk
  • February 11, 2013
  • 8 replies
  • 25 views
F
Contributor

At present a user can manually select to monitor any topic in a forum. This is time-consuming because it means that a user must frequently look at all forums to find new topics that they might want to monitor. Can we have functionality, perhaps in the user account section, where a user can see a list of the forums to which they have access rights and be able to select form-by-forum, to monitor all topics in the forum.  They could then manually override this general setting using the star switch that already exists for each topic.  

8 replies

M
Contributor

Bumping this topic, since we've come across this recently after allowing our customers access to FreshDesk.  The ability to be notified of any new posts in a forum, rather than just individual postings, would be extremely convenient.

A
Contributor

Very useful, i want a section where i can find all posts that i'm watching

S
Contributor
  • stefan.melis
  • Contributor
  • April 18, 2013

This would be very useful. And even this one:


https://support.freshdesk.com/support/discussions/topics/7882

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hello everyone,


We are having plans to run an enhancement on our Forums and I will make sure that we address most of the ideas suggested over here. 


Thank you all for being so active and enthusiastic about posting in our Forums.


Keep up the good work!


Thanks,

Annapoorna 

Head of Community
L
Community Debut
  • leeharland
  • Community Debut
  • September 9, 2013

Could you let us know whats happening here? Currently i've been trialling the system with our users. They like it but the lack of functionality on the forums is a massive negative and might mean we don't go forward after the trial. The real issue they have is how to stay up to date with whats going on in the forums without having to log in and review the web page every day or so, which no-one wants to do.


The best option would be either the "monitor forum" as described above or RSS feeds from the forums. Ideally both.


Could you let us know whether any of this will be available soon as its an essential feature for us

cheers



annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Lee, 


First off, let me apologize for not keeping you updated over the past few weeks. 


I do have some good news for you and it is that we have finally started working on the Forum enhancements and we definitely have your requirement as one of the must-haves. 


Please keep watching this space for further info and I assure you that we will be keeping you posted. 


Thanks for all your love and support!


Cheers,

Anna

Head of Community
S
Community Debut
  • support_11218
  • Community Debut
  • December 20, 2013

We are starting to use our forums both for inside our company and for our clients and desperately want this feature.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


It is possible to follow an entire forum or an individual topic within a forum . Users will also have a section My Topics wherein they can view the list of forums that they have subscribed to. 


For more details, you can read this article : https://support.freshdesk.com/support/solutions/articles/199328-how-to-follow-topics-and-forums-in-the-community-


Cheers!

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