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Google Drive integration

Related products:Freshdesk
  • March 26, 2013
  • 13 replies
  • 29 views
A
Contributor

There are several Google integrations, as well as Dropbox, so how about Google Drive (Google Docs)?  We use Google Drive to store important documents, collaborate and keep information updated.  It would be great to be able to import documents, have direct links, maybe have a Freshdesk folder in Google Drive, export ticket details, customer survey data, etc. to a document, spreadsheet or other format.


Also, it would be nice to be able to choose what documents, contacts, calendar events are private, and which are visible to all agents.

13 replies

J
Community Debut
  • jason.gonzalez
  • Community Debut
  • December 4, 2013

To our enterprise is very important all Google integration, because we acquire a pro plan. We know the Dropbox integration, but everybody know that the space is more expensive than Google. We hope that Freshdesk team, think in other persons that have good trademarks and no commonly.

S
Contributor

Hello, 


Thank you for taking the effort to reach out to us. The Google Drive integration is not in our priority list right now, however we could consider taking it up in the future. 


Thanks  


Samyuktha

T
Contributor
  • tristan
  • Contributor
  • June 1, 2014

Hi Samyuktha,

Thanks for letting us know that Google Drive integration is not in Freshdesk's priority list at the time.

Would it be an idea to just provide us with the code needed to make this funtionality using a Freshplug? This way nobody has to "wait" for you to develop this functionality, but can start using this immediately?

Guys, what do you think? Please add your comments...

A
Community Debut
  • anand
  • Community Debut
  • July 2, 2014

We have google drive integrated now within the ticket and note view(s) for both agents and customers. You can start using this feature and let us know the feedback.


The detailed solution article for this integration is in the following link


https://support.freshdesk.com/support/articles/195702

W
Community Debut
L
Community Debut
  • lindsay
  • Community Debut
  • September 3, 2017

The link is not working - where is the current Google Drive integration information?

P
Community Debut
  • patrick_16255
  • Community Debut
  • October 13, 2017

Please update the detailed solution article for this integration is in the following link

https://support.freshdesk.com/support/articles/195702

L
Community Debut
  • lindsay
  • Community Debut
  • October 13, 2017

Is there an updated solution for Google Drive integration yet? 

aravind.sundararajan
Skilled Expert
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Hi,


In case if your account has access to freshplugs, please let us know. We can help you with the updated code for the drive integration through a freshplug(custom app).


We're already working on the native integration and it will be listed on the marketplace soon.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
Community Debut
  • russell.seres
  • Community Debut
  • February 7, 2018

Any update to when this will be release ?
will it have ability to create a ticket based on a new file in google drive ?

J
Community Debut
  • john.moore
  • Community Debut
  • March 2, 2018

Has there been any progress with this?  We already have a Google Driver account and would like to be able to use it 

aravind.sundararajan
Skilled Expert
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Folks,


The Google Drive integration is already a work in progress. Will share more updates as we close in on the release date.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The Google Drive Integration is live and you can install it from our marketplace. For quick link, please access Google Drive .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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