Maybe I am doing this wrong, but a lot of the integrations from the marketplace (and webhooks initiated in the automations) require a users api key. I think this is really poor practice, as a lot of the integrations are using my API key. So if I leave, that API key will no longer be available and all the automations and webhooks will break. Unfortunately there’s no static API key outside of a user granted in the freshdesk system, and I feel like it’s kind of insane to have to pay extra money for an additional user license to have this all not be a SPOF.
Open : Open for Consideration
Grant Extra License for Integrations Requiring API Key
+1
Thanks for putting up that idea here! We completely understand the issues that can occur when API updates are made under the name of the API key holder instead of system. While we don't have it in our immediate roadmap, but we can surely plan to build a system API key feature in the future. We will get back to you once we have an update.
+2We desperately need this feature, from both a security best-practices point of view, and a financial standpoint.
Having to pay for a full agent license costing thousands pear year just to be able to use the API is ridiculous. As is having to pay for multiple agents in order to follow the security best practice of one API key per integration.
Disappointed to see that nothing relating to this was on the last roadmap webinar.
Agreed - Atlassian offers multiple API keys per user account with the option to scope. Even that option would be a vast improvement to having to use my org admin level API key for all integrations. Using an agent API key for integrations is no where near current recommended best practices for security. Hopefully this is rolled out ASAP, especially in the day & age of AI coding.
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