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New Idea

Granular Control for Admin Notification Events

Related products:Freshservice
  • May 28, 2026
  • 0 replies
  • 14 views

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Currently, when configuring admin notifications, multiple critical events are grouped together, including:

  • Agent is added or deleted
  • IP range restriction is modified
  • Agent API key is enabled or disabled

While these are all important events, they serve very different purposes from both a security and operational standpoint. In practice, not every admin needs visibility into all three.


I am proposing the ability to configure these notifications more granularly, allowing each event type to be independently enabled or disabled.