It would be hugely helpful to be able to define types of "customers" and group them for purposes of access rights. We use our support portal for pre-sales support, where they're technically a prospect, for ongoing maintenance & support, where they'd be a customer, and for our partners, which are neither, but still individuals we need to provide support to. As you can imagine, for each level - prospects, customers, and partners, they have access to increasingly more technically in-depth information. Right now, for everything that I want customers to see, but not prospects, I have to list out all of our customers (which is an ever-increasing list) into the "Visible to" field. This is a big hassle and VERY error-prone.
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Group customers for access rights
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