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Group customers for access rights

Related products:Freshdesk
  • July 12, 2013
  • 3 replies
  • 26 views

 It would be hugely helpful to be able to define types of "customers" and group them for purposes of access rights.  We use our support portal for pre-sales support, where they're technically a prospect, for ongoing maintenance & support, where they'd be a customer, and for our partners, which are neither, but still individuals we need to provide support to. As you can imagine, for each level - prospects, customers, and partners, they have access to increasingly more technically in-depth information.  Right now, for everything that I want customers to see, but not prospects, I have to list out all of our customers (which is an ever-increasing list) into the "Visible to" field. This is a big hassle and VERY error-prone.

3 replies

  • Community Debut
  • August 26, 2015

we also need this feature


  • Community Debut
  • July 10, 2018

Extremely needed feature for us as well. 


I was directed to this forum from here: https://support.freshdesk.com/support/discussions/topics/318832


However my company would just be satisfied if we had the ability to just send an email a group of contacts all at once, instead of manually typing out each email address that needs to be cced.