Ability to select a group head for each group. This way the SLA escalations can be sent to the respective group head.
This option will help avoid creating multiple SLA's per group.
Suggested by Chris Frank - Goodlife fitness
Closed for Voting
Group head
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.