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Group not being respected on mass-assign and in the list

Related products:Freshdesk
  • December 5, 2017
  • 0 replies
  • 13 views

Hello,


When we try do a mass-assign edition (by selecting multiple tickets from the list and clicking on "Edit" at the top), changing the group and leaving the field "Analist" untouched don't clear the names that is not in the new group.


An equal issue is found when trying to assign the ticket to an analist from the list, no group filtering.


Example:


Group A

- Analist 1

- Analist 2

Group B

- Analist 3

- Analist 4


Ticket 1 - Marked for "Group A" and "Analist 1"


Mass-edit the ticket assigining to "Group B" don't remove the information of "Analist 1" even he not being on the "Group B"


On the list, at the right actions, any of the 4 analists can be assigned even if ticket is from the "Group A"