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New Idea

Group Sync to ITAM CMDB

Related products:Freshservice
  • June 23, 2025
  • 0 replies
  • 26 views

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Within the Software asset management space of Fresh we believe a great and needed feature would be to be able to sync software “users” based off Azure or AD groups.

 

Currently you have to manually assign software to a user in Fresh, when its already done so via AD or Azure by way of group assignment.

 

User requests software → approved → Fresh automation assigns application group/license group, ticket resolves.

However, if we wish to track usage in the CMDB we would need to manually assign the software to the user. It would be a ma-hooosive improvement to allow us to sync a group to a software in Fresh and when users are added or removed, they are also added or removed from the asset in Fresh.