Hi there,
I want to be able to group/filter support tickets by customer/company name, as follows:
1. Group support tickets by customer/company name so that we can view reporting stats by customer/company - e.g. how many tickets relate to customer/company X over a given time period (time of day of week/date/month, etc.)?
2. Group tickets by customer/company name?
3. ADD company field to the drop-down quick-view PROPERTIES that you see on a ticket?
Can you tell me if it's possible to do any of these?
