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Group tickets by type

Related products:Freshdesk
  • April 6, 2011
  • 1 reply
  • 18 views
B
Contributor

I think it would be really nice to be able group tickets by type. That way I could see all the feature requests, problems, incidents, etc. in individual groups rather than having to click on each ticket to see what type it is.

1 reply

aravind.sundararajan
Skilled Expert
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Hi,


I'm pretty sure you'd have figured out the option to filter tickets by Type . Sorry that we were unable to update this thread earlier.


Updating this thread for the benefit of other users who might have the same requirement. You would now be able to group tickets by Type by using the Filter tickets section in the Tickets list view page. 


Cheers!

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