Hi!
I had this idea so thought of posting it here.
Currently Ticket Fields are generic across all the groups and Products in Freshdesk.
How about we have an option to choose Group wise, product wise ticket fields, like we have for Ticket Forms. For Each group, I should be able to select the Ticket Fields I want and should be able to make it Mandatory for the respective groups alone. I know we can use the Hide ticket fields App. but If I’m a Large scale Company with N number of Groups and Ticket Fields, that’s not really a scalable option.
Wouldn’t it be nice to have a native option to have Group & Product wise ticket fields?
Please share your thoughts on this.
Not Taken : Idea will not be considered
Group wise Ticket Fields
+7Hi there!, thanks for the feedback! I understand your concern here, however this is currently not a part of our roadmap. We'll keep looking for ways this could be possible, but for now it's not something we are not planning to build.
+2Hi there!, thanks for the feedback! I understand your concern here, however this is currently not a part of our roadmap. We'll keep looking for ways this could be possible, but for now it's not something we are not planning to build.
+8New Idea→Not Taken : Idea will not be considered
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