Our organisation faces an interesting challenge: Freshservice only supports American English, while our corporate communication predominantly uses British English. As a result, our service catalog(ue) items sometimes mix both languages (e.g., “licence” vs. “license”).
We’re keen to improve the user experience and consistency for our employees.
Question for the Community and the Freshworks team:
Have any of you encountered a similar situation?
How did you address mixed language issues in your service catalog(ue)?
Are there any plans for implementing a “Did you mean?” functionality that suggests the correct spelling based on the user’s preferred language?
Looking forward to hearing your insights and experiences! 🤔
