I'd like to automatically update the ticket due date to [current date + x days] whenever the assigned agent adds a note or responds to a ticket.
Also, the dropdown calendar for changing ticket due date is far too cumbersome and time consuming.. It needs supplemented by "Tomorrow", "Next Week" and "Next month" radio buttons or similar.
I would really like to see this available for both observer and dispatcher actions. My HR department enters tickets for user creation and termination weeks in advance, and my tickets have field "Effective Date" that I would like to set as the due date via a rule.
I would also like this feature in Observer. My clients request a date for service and it would be nice to be able to change the due date to this day/time automatically when the ticket is created/opened based on their form submission.
this is a much needed feature. other helpdesk solutions have this. This is such a commonly needed thing to automate a workflow.
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