Have replies from MS Teams appear from the correct agent

Currently when you do the Freskdesk MS Teams app integration and use the reply to ticket feature from Teams, the reply will always appear in the Freskdesk web app as if it was from the one agent whose API key was used to set up the integration. I was told by customer support that currently there is no way to have replies from Teams appear with the unique name of the corresponding agent. What’s strange is that when the person who created the ticket gets that reply via email, the correct agent name is used there.
Regardless, the Teams app will not be useful to us unless we can track the name of the agent that is replying to tickets.