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Having Alerts sent Based on Ticket Priorities

Related products:Freshdesk
  • April 21, 2017
  • 0 replies
  • 17 views

The Company is Everylayer. Our feature request is to have alerts  especially on the Urgent and High Priority Tickets, sent to the team handling them using a telegram channel (This is what we use for the company) In case you have another suggestion of sending the alerts we would love to hear that. Thanks in Advance as you consider this.