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Help needed for extracting Merged tickets in report

  • December 11, 2023
  • 6 replies
  • 274 views
S
Contributor
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Hello All,

We want to create report to display all mereged ticket but when I applying filter on report its not showing any data. However we have few merged tickets created in our application. I need some helpful advice to rectify this issue.
 



Thank you 

Regards

Shyam

    6 replies

    Prathamesh K
    Contributor
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    • Prathamesh K
    • Contributor
    • February 23, 2024

    I am facing same issue as well.
    Even if I tried to filter by tags, Analytics doesn’t show any data for merged tickets.

    Issue with merged ticket

     

    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • February 26, 2025

    ​@Shyam Dhande, ​@Prathamesh K Reporting on merged tickets is currently not supported. The requirement, however, is well understood and on our roadmap. Please feel free to raise this ask as an idea here so that we can formally track it.

    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • March 13, 2026

    This feature is currently available for early adoption. Please let know if you would like to have this feature for your accounts.

    Kamakshi V
    Community Manager
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    • Kamakshi VCommunity Manager
    • Community Manager
    • March 25, 2026

    ​@Amrit Mishra - Please share your email ID so they can write to you or do we have an intake form?

    Freshworks Community Manager
    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • March 25, 2026

    ​@Kamakshi V we can use this thread as the intake form for this feature.

    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • March 25, 2026
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