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New Idea

Help Text for Custom Fields

Related products:Freshservice
  • August 7, 2023
  • 2 replies
  • 45 views

paulroberts89
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Add in a help/descriptive text value for custom fields in the Service Catalogue to guide the user on how to answer the question asked.  

2 replies

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 29, 2024

Love the idea of helptext!

We’re currently using “content” fields on forms to give guiding text immediately preceding a field.  Not ideal as it’s often isn’t clear to customers that the two items are intended to be connected.  

Another thought would be including the ability to “draw” a box around groups of form fields to make it clear when there’s a direct connection between fields.   See example image below where the spacing between the content field and checkbox can make it hard to recognize those fields relate.  If we could box them together the would be helpful.  And, of course, if we can simply include helptext for each custom field, that would resolve the entire concern.

 


mbutler
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 29, 2024

Add in a help/descriptive text value for custom fields in the Service Catalogue to guide the user on how to answer the question asked.  

This is a great idea that would really help getting the SR filled out right the first time. Great idea!