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Hide empty Solutions categories and folders

Related products:Freshdesk
  • Mar 31, 2014 10:54 AM UTC
  • 6 replies
  • 38 views
Contributor

Is it possible to hide Solutions folders if they are empty? And also categories if all their folders are empty?

6 replies

Contributor

Hi Chris, 


You change the visibility of the solution folders to "Agents only" so that empty folders are hidden away from customers. We only have a delete option for the categories as of now. 


Hope this helps 


Thanks 

Contributor
  • chrish
  • Author
  • Contributor
  • Apr 1, 2014 11:18 AM UTC

Ah, yeah, I'd been doing that.


Maybe you can put it on the feature request list then?

Contributor

Sure Chris, will let the team know. 


Thank you.

Contributor
  • ehymes
  • Contributor
  • Jul 11, 2014 8:51 PM UTC

How do  you delete categories?

Contributor

Elise - In the main Solutions tab, you will see an Edit option next to each Category. On clicking on that, you will see the Delete option in bottom left corner. Hope that helps!

Community Debut
  • amy_13440
  • Community Debut
  • Feb 17, 2016 5:09 PM UTC

I've been looking for the delete option to remove empty folders but don't see it - is that still being developed? 

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